Unit 9 Quality standards

Reading

Listen and read the page from an employee manual. Then, mark the following statements as true (T) or false (F). Give two reasons why someone should join the company.

(F) Penn Plastics executives determine regulatory statutes.

(F). Most Penn Plastics products are intended for adult use

(T). All Penn Plastics employees have taken a product safety course

Speaking

With a partner, act out the roles below, based on the dialogue from task 6. Then switch roles.

B: Well, it's not really a complaint. It's just that Ms

Henry is so, I don't know, distant.

A: You mean she's hard to approach?

B: Exactly. And when you do, she doesn 't really listen

to what you have to say

A: Can you give me and example?

B: Sure. Just last week I suggested to her that we

email documents instead of printing them. It would

save a lot of money. But Ms Henry didn't even

comment on it

A: Hmm. Thanks for letting me know. I dont imagine

that does much for morale, does it?

B: Oh, it's not so bad.