Listen and read this poster about a company´s values. Then, read the summary of the text. Fill in the blanks with the correct words from the words bank. How does the company values their customers? tell the class.
Companies create a sense of belonging with their customers through special treatment, promotions, services and through satisfaction surveys. in large companies in some cases they congratulate their clients on their birthdays
Speaking
With a partner, act out the roles below, based on the dialogue from task6. Then switch roles.
Hello, Gerardo. What are you doing?
hi Alondra. I'm reading about how companies manage to keep their customers.
It sounds interesting, and what have you learned?
If it is very interesting, you knew that many companies celebrate their customers in their birthday or when there is a newlywed couple.
wow that's incredible, I'm glad there are companies like that.
If I know, do you want to continue reading with me?
Of course.
hi Alondra. I'm reading about how companies manage to keep their customers.
It sounds interesting, and what have you learned?
If it is very interesting, you knew that many companies celebrate their customers in their birthday or when there is a newlywed couple.
wow that's incredible, I'm glad there are companies like that.
If I know, do you want to continue reading with me?
Of course.
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