UNIT 4

4 Telephoning

Reading

Listen and read the post from a business blog. Then,
read the paraphrase of the article. Fill in the blanks with the correct words
and phrases from the word bank.

Explain what good phone etiquette is.

By name - connected - telephone extension - courtesy

It is important for business people to have good

1 etiquette.

2 should be used whenever speaking to anyone on the phone. Callers should identify themselves and then

ask to speak to someone

3 They can also ask  to be

4 to a(n)

5 A good way to end a call is to thank the person they are speaking to for his or her time .

Speaking

With a partner, act out the roles below, based on the dialogue from Task 6. Then switch roles.

USE LANGUAGE SUCH AS: Good morning ...This i. speaking. I'm sorry. ...isn't in right now. l'd better leave
a message with you.

from: Manager office
to: All empleyees
Good morning to everyone
The reason of this email is to informa you that yesterday there was a problem with seding an email.
Some of your deparment sent an emailto a person that wasn´t the destinatary so our client didn´t
get his information about his reservation and he didné came to do his activity.
Besades we got his cellphone number, but we realized late. So his reservation was scheduled for tomorrow.
please make sure always to check that everything ok, to avoid this kind of situation, check twice, confirm the
information when you are doing any reservation, and send a copy to mannagement office.
Greetings, Alondra